How Returns Work

Our team is happy to help with returns for products you purchased through Simply call 1-800-344-1274 with your order number or product serial number handy and we can help you through the process.


NOTE: We only accept returns for products purchased directly from If you purchased a product at another retailer, please contact that retailer regarding your return.

Major appliance returns within 5 business days 

No return fees

Not happy with your new product? No matter the reason, it's no problem. Request your return within 5 business days from the date of delivery for a product refund. Simply call 1-800-344-1274 with your order number or product serial number handy. Delivery, shipping and service fees will not be refunded.

Major appliance returns or exchanges within 30 calendar days

Products damaged upon delivery

If you notice your product was delivered damaged, you can request a return, exchange or repair within 30 calendar days by calling us at 1-800-344-1274.


  • For an exchange, you will not be charged any additional delivery, shipping or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
  • For a return, you will receive a product refund, but delivery, shipping and service fees will not be refunded. Please call us to discuss the nature of the damage and confirm that you qualify for the product refund.
  • If you’re interested in a repair, just call the same number to schedule service.

Major appliance returns for any other reason

If you're not happy with your product for any other reason, you have up to 30 calendar days to request a return. An additional restocking fee of 15% of the product cost will be applied, with a $50 minimum. Please call us at 1-800-344-1274 to arrange for the return.


NOTE: If you're returning a product from Hawaii, your return will only be subject to a flat $50 restocking fee.

Major appliance returns after 30 calendar days

If the 30-day return window has passed, and your product is still under warranty, call us for warranty service or to schedule a repair. Fees may apply.


Not happy for any reason? Call us at 1-800-344-1274 so we better understand how to help your situation. 

Returns for parts and accessories

Get a refund when you request your return within 30 calendar days after the date of delivery. 


Simply call 1-800-344-1274 with your order number or product serial number handy and we can provide you with available options. For some products, we may be able to help arrange return shipping. Most often, we will ask you to ship the product back using a method that provides a tracking number. We will not cover associated shipping fees.

What to expect

Once your product has been received by us, please allow approximately two weeks to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at 1-800-344-1274.


We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.


You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, please call us at 1-800-344-1274 with your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.


If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.


You can check your order status at


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Wed–Fri: 9AM–7PM ET,
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